Last Updated: June 16, 2025
At Venzi, we're committed to providing a reliable, respectful, and compliant SMS (Short Message Service) experience for all our users. This SMS Policy outlines our practices regarding the collection, use, and protection of your information in relation to our SMS services, as well as your rights and our responsibilities.
1. Program Description
Venzi uses SMS to deliver important updates, notifications, promotional offers, customer service alerts, and other relevant information directly to your mobile device. Our SMS programs may include, but aren't limited to:
Promotional Alerts: Information about new products, services, special discounts, and exclusive offers.
Transactional Alerts: Order confirmations, shipping updates, appointment reminders, and account-related notifications.
Customer Service Communications: Responses to inquiries, support updates, and other direct communications.
2. Opt-In/Consent
By providing your mobile number and opting in to receive SMS messages from Venzi, you're giving us express consent to send you text messages as described in this policy. You can opt-in through various methods, including:
Submitting your mobile number on our website forms.
Texting a specific keyword to our short code or long code.
Checking a consent box during an online purchase or account creation process.
You understand that your consent isn't a condition of any purchase. Message and data rates may apply.
3. Message Frequency
The frequency of SMS messages you receive from Venzi will vary based on your engagement with our services and the specific programs you've opted into. We strive to send messages only when necessary and relevant. You can expect to receive:
Promotional Alerts: Message frequency will vary depending on offers and campaigns.
Transactional Alerts: As needed, based on your interactions with our services (e.g., per order, per appointment).
Customer Service Communications: As needed, in response to your inquiries or issues.
4. STOP & HELP Instructions
To Stop Receiving Messages: You can opt-out of any SMS program at any time by replying "STOP" to any message you receive from us. You'll receive a one-time confirmation message acknowledging your opt-out. After this, you'll no longer receive messages from that specific program. Please allow up to 72 hours for your opt-out request to be fully processed.
For Help or Support: For assistance with our SMS services, you can reply "HELP" to any message you receive from us. You can also contact our customer support directly at support@venzi.app or by calling +1 (954) 789-6087.
5. Supported Carriers
Our SMS services are generally compatible with most major mobile carriers in India. However, Venzi isn't liable for delayed or undelivered messages. Standard message and data rates may apply from your mobile carrier.
6. Data Collection and Usage
We collect your mobile number when you opt-in to our SMS services. We may also collect information related to your interactions with our SMS messages, such as message delivery status and response types. This information is used solely for the purpose of:
Delivering the SMS messages you've requested.
Improving our SMS programs and services.
Analyzing the effectiveness of our communications.
Providing customer support.
Venzi won't share, sell, or rent your mobile number or any other personal information collected through our SMS services to third parties for their marketing purposes without your explicit consent. For more details on how we handle your personal information, please refer to our full Privacy Policy at https://venzi.app/privacy.
7. Privacy and Security
We're committed to protecting the privacy and security of your personal information. We implement appropriate technical and organizational measures to safeguard your mobile number and other data collected through our SMS services against unauthorized access, disclosure, alteration, or destruction.
8. Changes to this SMS Policy
Venzi reserves the right to modify this SMS Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about our SMS practices. Your continued use of our SMS services after any modifications signifies your acceptance of the updated policy.
9. Contact Information
If you have any questions or concerns regarding this SMS Policy or our SMS practices, please contact us at:
Venzi Customer Service
support@venzi.app
+1 (954) 789-6087
https://venzi.app